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Returns Policy

1. Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within 7 days from the date of purchase for a full refund or exchange.

2. Eligibility: To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received. Any item not in its original condition, damaged, or missing parts for reasons not due to our error, may not be eligible for a return or exchange.

3. How to Initiate a Return: Please contact our customer service team at sales@skyjades.com to initiate the return process. Provide your order number and details about the item you would like to return. We will guide you through the necessary steps.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure that we receive your returned item.

5. Refund Process: Upon receiving your returned item, we will inspect it and notify you of the status of your refund or exchange. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 30.

6. Exceptions: Certain items may not be eligible for return or exchange, such as artificial damage caused by improper installation. Customized or personalized items are also generally non-refundable.

7. Contact Information: If you have any questions regarding our returns policy, please contact us at sales@skyjades.com.

Thank you for shopping with us!